Case Studies

A selection of work showcasing where human insight, technology, and design strategy come together to create impact.

Designing Better Journeys for Patients and Clinicians

Transforming hospital operations through a human-centered redesign of patient flow powered by automation.

Building Trust in Human-AI Conversations

Redefining customer service with AI-driven conversational design that combines empathy and intelligent automation.

Shaping the Future of Intelligent Lending

Designing a human-centered narrative that turns AI-powered credit decisioning into a seamless and
confident customer experience.

Leadership Initatives

Beyond Onboarding:

Designing a UX Bootcamp for

Growth and Alignment

A framework for scaling design culture through shared learning, clarity, and mentorship.

Beyond Growth:

Extending the UX Bootcamp into a

Culture of Mentorship

Designing a framework where learning scales, leadership grows, and culture sustains itself.

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